Essential Customer Service Jobs For Cabin Crew
A gigantic fraction of the cabin crew role is customer service. We’ve all been a customer on a flight, right? How have your experiences differed depending on where you flew to, with which airline and who was working as the crew that day? Stand out levels of care This level of customer service stood out because it was supporting, considerate and responsive. Simple actions made the flight slightly easier and more pleasurable. But this was down to the individual and not necessarily the training, because other crew may not have reacted in the same way. Some of how crew behaves come down to their personality; some of it their experience. Gaining useful experience So what sort of experience of customer service translates well to the role of cabin crew? Airport rules – what’s useful about gaining experience in an airport is receiving used to the environment and also dealing with customers from an extensive range of diverse cultures and countries. H...